Shipping policy
At Orlumea, we aim to provide reliable and efficient delivery services worldwide.
1. Order Processing
All orders are processed within 1–3 business days (Monday to Friday, excluding public holidays).
Orders placed after business hours or on weekends will be processed on the next working day.
During peak periods, processing times may be slightly longer.
2. Delivery Times
Estimated delivery times:
FREE Delivery: 5–12 business days
Express Delivery: 4–7 business days
Please note that delivery times are estimates and not guaranteed.
3. Shipping Costs
Shipping fees are calculated at checkout based on your location and selected delivery method.
Free shipping may be offered on selected orders or promotions, where applicable.
4. Order Tracking
Once your order has been dispatched, you will receive a confirmation email with a tracking number.
You can track your order using the link provided.
5. Delivery Issues
If you experience any issues with your delivery:
Delayed Orders: We are not responsible for delays caused by couriers or external factors, but we will assist where possible.
Lost Parcels: If your order is lost in transit, please contact us so we can investigate with the courier.
Incorrect Address: Customers are responsible for providing accurate shipping information. We are not liable for orders delivered to incorrect addresses provided at checkout.
6. Failed Deliveries
If delivery is unsuccessful due to:
- Incorrect address
- Failure to collect the parcel
- Repeated failed delivery attempts
The parcel may be returned to us. Additional shipping fees may apply for redelivery.
7. International Shipping
Orlumea ships worldwide.
8. Customs and Duties
International orders may be subject to customs duties, taxes, or import fees depending on the destination country.
These charges are the responsibility of the customer.
9. Contact
If you have any questions regarding shipping, please contact us at:
contact@orlumea.com
